Your personal data matters to us. This Privacy Policy explains exactly what information house of luck collects from Filipino players, how we use it, and how we keep it safe. Read on to understand your rights and our responsibilities.
At house of luck, we take the privacy of every Filipino player seriously. This Privacy Policy sets out in plain language how we collect, use, store, and protect the personal information you provide when you register and play on our platform. We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all related implementing rules and regulations. By creating an account and using the house of luck platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, please visit our FAQ page for guidance.
When you register for an account on house of luck, we collect personal information that is necessary to verify your identity and provide you with a safe and compliant gaming experience. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. We may also collect a government-issued identification document to complete the verification process required under applicable Philippine regulations. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. Payment-related information — including your preferred payment method and transaction history in Philippine pesos — is also recorded to process deposits and withdrawals accurately and securely.
The personal data we collect is used exclusively for the purposes of operating and improving the house of luck platform for Filipino players. We use your registration details to verify your identity, prevent fraud, and comply with our legal obligations under Philippine law. Your contact information may be used to send you important account notifications, security alerts, and updates about changes to our policies — we do not send unsolicited promotional messages without your consent. Transaction data is used to process your deposits and withdrawals in Philippine pesos and to maintain accurate financial records as required by applicable regulations. Technical data helps us optimise the platform's performance on mobile devices and identify any issues that may affect your experience.
house of luck does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary and under strict confidentiality agreements. In certain circumstances, we may be required by law or by a competent Philippine authority to disclose your personal information, and we will comply with such lawful requests. Any third-party service providers we engage are required to handle your data in accordance with the Data Privacy Act of 2012 and our own data protection standards. We will notify you of any material changes to our data-sharing practices to the extent permitted by law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our internal compliance obligations. Once your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews of our systems and processes. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account.
Under the Data Privacy Act of 2012, Filipino players have specific rights regarding their personal data held by house of luck. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please refer to the contact information available on our FAQ page.
The house of luck platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and security features. We may also use analytics cookies to understand how Filipino players interact with the platform so that we can make improvements over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the house of luck platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features available on the platform. When we make significant changes, we will notify registered players through a notice on the platform or via the contact details associated with your account. The date of the most recent update will always be indicated at the top of this page so you can easily identify whether the policy has changed since your last visit. Continued use of the house of luck platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Here is a quick summary of the most important ways house of luck protects your personal data as a Filipino player on our platform.
We never sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data stays within the house of luck platform and its trusted operational partners only.
Filipino players have the right to access, correct, and request deletion of their personal data under the Data Privacy Act of 2012. We make it straightforward to exercise these rights through our support channels.
All data transmitted between your device and the house of luck platform is protected using industry-standard encryption. We conduct regular security reviews to keep your account and personal information safe at all times.
Now that you know how we protect your data, join thousands of Filipino players enjoying online slots and live casino games on house of luck. Register for free and start playing in Philippine pesos today.